Refund Policy
At Best Electrical Supply, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by a receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Items that have been installed or used
- Special-order or custom-cut products (e.g., wire sold by the foot)
- Items marked as final sale
- Products with damaged or missing packaging
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you have not received a refund after 10 business days, please first check your bank account and contact your credit card company, as processing times may vary. If you still have not received your refund, please contact us at info@bestelectricalsupply.ca.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item for the same product, please contact us within 7 days of delivery.
Shipping Returns
To return your product, please contact us first to receive a Return Merchandise Authorization (RMA) number. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 CAD, as we cannot guarantee receipt of your returned item.
Contact Us
If you have any questions about our refund policy, please contact us:
- Email: info@bestelectricalsupply.ca
- Phone: (780) 000-0000